FAQ'S -
Quality, Products and Uses, Shipping & Ordering Dear
customers, please ignore claims that there is only one type of salt crystal lamps
worth purchasing. At
Solay Wellness, we don’t believe in limiting our customers to one type of
salt from one country. There are many countries around the world which posses
the correct geological conditions to yield beautiful crystal salt. We work with
multiple countries around the world, to offer their unique and beautiful products.
Only exceptional, well made products are accepted into our catalog as our offerings
to you. We love our Himalayan lamps. We love
our Persian lamps. We would not offer a product we don’t believe in. In
fact, did you know that In Poland salt mine therapy treatments (speleotherapy)
have been popular for hundreds of years? Can Himalayan salt lamps be better then
Polish salt lamps? We don’t think so. They are both beautiful crystals naturally
formed by the earth. They do, however, look and feel uniquely different. Himalayan
Salt, Polish Salt, and our RARE Persian Salt, vary in grade just like any crystal.
The products that we offer are the top 10% mined. Other companies may be purchasing
those that we refuse to accept. The difference is noticeable. Our customers’
satisfaction is important to us, and is 100% guaranteed. | |
Is there a difference between
the natural lamps and the shaped lamps? We
provide products that bring out the inherent beauty and wellness aspect of the
natural materials they are created from. If your interior does not lend itself
to our more rough hewn shapes, we do offer gently smoothed lamps that fit nicely
into a more polished interior space. We do not promote the machining of “novelty”
artificial forms or objects completely unrelated to the ancient crystals they
are created from. In our minds, too much manipulation with modern tools negates
the beneficial properties of the lamps themselves, as well as, destroying their
aesthetic quality. We choose our lamps by their
quality, beauty, integrity and responsibility. We work only with the best manufacturers.
Q:
Do Salt Lamps reduce in size or lose their ionizing effect over time? A:
No, as long as you do not place them in water, over time our Salt lamps will not
reduce in size or lose their ionizing effect. Q:
What is the difference between the natural shaped lamps and the shaped lamps as
far as energy and negative ions? A.
When metal and salt combine it changes the molecular structure of the salt, according
to research. Ceramic grinders are always recommended for grinding salt, and from
our customers reports, the natural shaped lamps seem to be more energetic since
they have not been shaped . Although we offer some shaped lamps, we personally
feel and so do most of our customer that the natural ones are much more energetic
and alive. Q: What is the difference
between the Polish, Himalayan and Persian lamps you offer, does one work better
than the other? A: All the lamps we
offer are the highest quality, millions of years old, crystal salt. They do all
work the same way. The Polish lamps are hand mined from famous Polish salt mines
and are hand chipped, although the same coloring as the Himalayan lamps, aesthetically
they are different and are more expensive to buy. The Persian lamps are a rare
stock and are considered an optical illusion, the rare blue crystals formed due
to heat and light. The Himalayan Lamps we offer are the top 10% of salt crystal
available. Not all crystals salt on the market are the same grade, since we import
salt from around the world, we have become salt purveyors, and know the differences
in grades available and we only offer the best grade of salt crystal. That's a
promise. Q: How do they ionize?
A: Crystal salt is one of the few minerals whose
atomic structure is bound electrically, not molecularly. This
characteristic of the mineral structure enables the crystal to change back and
forth from crystalline to liquid state. The gentle
heat of the lamp in the salt crystal creates a higher surface temperature than
the surrounding air. This attracts the water molecules in the cooler surrounding
air. The natural humidity in the air condenses on the crystal's surface. This
enables the electrically bound sodium chloride mineral to split into independent
(positive) sodium and (negative) chloride ions. This
natural ionization creates an electric charge. After the water molecules evaporate
again, the sodium and chloride ions turn back into their crystalline mineral form.
When the sun heats up our largest natural salt solutions, the oceans, it generates
the natural energy vibration of which our entire global environment consists.
Salt crystal creates exactly the same natural energy field. Scientifically speaking,
this natural ionization process takes place millions of times, invisible to the
eye, and without any influence to the quality of the crystal. Similar to the concept
whereby tree leaves absorb dangerous dioxides and transform them into essential
oxygen, without damaging the plant. The atomic
structure of crystal salt contains more negative, chloride ions than positive,
sodium ions which result in the emission of negative ions during the natural ionization
process. Negative ions become dust collectors, attaching themselves to positively
charged dust particles and cigarette smoke, purifying the circulating indoors
air from dust, bacteria and pollutants. Q:
What size must a Salt Lamp be to give the best results? A:
For a room size of 64 square feet, a lamp of about 5-7lbs, for 100 square feet
8-9lbs, 144 square feet a lamp of about 10-12lbs, for 225 square feet 14-20lbs
to get the optimum result. You can use several small lamps or tea lights instead
as long as they amount to the same respective weight. Q:
What is there to consider? A: The Lamps
are designed for inside use. Keep them away from water. In case a lamp has become
wet by accident or has moisture build up simply leave it on for a while-the heat
will be enough to dry up the lamp. Q:
Should I keep my Salt Lamp on all the time? A:
To get the best effect, keeping the lamp on as long as possible is recommended.
Leaving any electrical unit unattended is not advised. Q:
Does the electric bill go up if the lamps stay on all the time? A:
The Lamps come with a 15 watt bulb and from my experience with them; I have not
noticed the electric bill go up, even with several of them staying lit all the
time. Q: Is there a difference between
quality of salt lamps and why do prices vary? A:
Absolutely! Not all crystal salt lamps are created equal. There are different
grades of salt crystal on the market. Our sorting plant daily processes several
tons of salt, of which only about 10% are shipped to us as top quality lights.
The Cheaper priced lamps you will find are the lamps we do not and will not bring
in. Quality lamps in the long run cost less. Each shipment is subject to in-depth
quality control, measured by independent laboratories and approved with test and
batch numbers. Remember there are different qualities
of salt products, you can rest assured we have taken all of the necessary steps
to bring you the best one. That's a promise. Q:
I have tasted salt on my lips by having the salt lamp in my house, is this normal?
I actually love it and feel like it has helped me lose weight and have much more
energy. A: We have had a few people
tell us that when they have a humidifier or water fountain in their homes next
to the salt lamp, they can taste the salt. Q:
I was wondering if you have any studies that detail the quantity of negative ions
the lamps produce depending on the size and light? A:
Yes, all of our lamps from the Himalayas, Poland and Persia get tested. Every
lamp emits negative ions. Depending on the size, how each lamp heats, produces
a different amount of negative ions. Each lamp heats differently and thus producing
different results. We recommend larger lamps or several lamps for larger spaces.
I've received a gift of your beautiful Salt lamp
and am wondering why it has to be lit to emit negative ions. Whether found in
the Himalayas or elsewhere, they are not lit in their natural surroundings and
they are said to have the same great health effects. Also,
will they work as well with a 4 watt bulb or with the newer energy efficient bulbs
currently available? I ask both these questions because I have a concern around
energy use as it applies to the earth's dwindling resources. Our
Lamps have been tested lit and unlit by two separate testing devices. Lit and
unlit they produce negative ions. When lit, the negative ion count and energy
has shown to be much higher. The emission of ionization is primarily caused by
the alternating actions of the salt's ability to first absorb water, and then
evaporate it. To explain this more precisely, the heated salt crystal attracts
the water molecules from the ambient air to its surface. The salt goes into a
solution as it mixes with the water molecules. Sodium, as the positively charged
ion, and chloride, as a negatively charged ion, becomes neutral and are emitted
back into the environment. Yes, using a lower
wattage bulb is fine and recommended for sleeping with the lamp at night. Energy
efficient bulbs can be used if the correct size is available. Q:
Is it safe to have the lamp on all night while I sleep on the night stand? This
is my first salt lamp. A: We do recommend
leaving the lamp on as long as possible. Just like any electrical unit, leaving
it unattended is not advisable. Q: What
makes the Original Himalayan Crystal Salt better then the other himalayan salts
available? A: The Original Himalayan
Salt is featured in the revolutionary book Water & Salt, the Essence of Life
by Dr. Barbara Hendel and biophysicist Peter Ferreira. Comprehensive scientific
study with The Original Himalayan Crystal Salt™ brand of salt has demonstrated
it supreme bioenergetic qualities and its positive effect on a myriad of body
functions. The Original Himalayan Crystal Salt™ is hand mined from an exclusive,
protected mountain area astride a known geo magnetic energy grid according to
long standing tradition. The Original Himalayan Crystal Salt™ is hand prepared
and hand packed with respect for the workers, the inherent vibration patterns
in the salt, and for the environment. Q:
How much brine-sole solution should I take everyday? A:
Every morning, take one teaspoon of brine mixed in a glass of good quality artesian
or spring water. Drink this on an empty stomach before taking breakfast. The amount
of water is up to you, but you only need one teaspoon of sole for your daily intake.
Q: Are there any negative side-effects
when drinking Himalayan Crystal Salt™ Sole (so-lay) regularly over a long
period of time? A: One teaspoon of Himalayan
Crystal Salt™ Sole contains approximately 411mg of sodium. This very small
amount of salt has an incredibly positive effect on your whole body, and normally,
does not cause any danger even when taken regularly. But be careful about using
commercial table salt. The USDA recommend a daily intake of no more than 2,500mg
of sodium depending on your body weight. Himalayan Crystal Salt™ can be
more readily metabolized by the body than refined table salt. This is the reason
that it should also be used for seasoning your food and for all your cooking and
baking needs. An exception to this rule is when the kidneys are not functioning
properly. Also, when high blood pressure is based on too much salt intake (which
applies to about 3% of all high blood pressure cases. When in doubt, one should
consult with a doctor. Q: After taking
the Himalayan Crystal Salt™ Sole on an empty stomach you recommend not to
drink any coffee. Does this also apply to black teas, green teas or herb teas?
A: Black teas and green teas are acidic like
coffee and have strong diuretic effects. The best is to drink an herbal tea after
the sole. Q: Can I use the same 1% sole
solution for washing my eyes more than one time? A:
Never. The 1% sole solution is also an ideal foundation for bacteria. After an
eye bath, you will find many bacteria in your solution. Therefore, only use the
solution once. A 1% solution doesn’t require much salt. Q:
How many time can one heat or freeze the salt wrap? A:
The salt wrap can be used indefinitely because the salt does not loose it’s
energy. Q: How much Himalayan Crystal
Salt™ should I put in my body each day? A:
The human body needs only as little as 500mg of sodium per day or 1/4 teaspoon
of our Original Himalayan Crystal Salt. Rather, we tend to use too much salt than
too little. As opposed to refined table salt, you can use Original Himalayan Crystal
Salt more freely because of its holistic properties which make it easy for the
body to assimilate. The Himalayan Crystal Salt can even help the body to eliminate
the stored refined salt deposits. The daily need for crystal salt varies from
person to person. Season your food to taste as you like. Contrary to refined table
salts, you can use the crystal salt freely. With the recommended one teaspoon
of Himalayan Crystal Salt sole every morning, you are not only receiving the biophysical
aspect of the salt, which is the frequency pattern of the crystal salt, but also
the biochemical aspect of the salt, containing sufficient minerals and trace elements.
The body will hold the frequency pattern of the crystal salt sole for 24 hours.
Therefore, we only take the sole once per day on an empty stomach. Patients on
Dialysis, or with high blood pressure, should generally use very little salt.
Q: Can the Himalayan Crystal Salt™
Sole solution go bad? How should it be stored? A:
The sole can be kept indefinitely. It will never go bad. It can be kept anywhere.
It doesn’t have to be refrigerated nor kept in the dark. However, it is
recommended to keep it in a closed container to keep it free from dust and other
airborne particles. Q: Regarding flotation
therapy, are there any circumstances when someone should not do a floatation tank?
A: Anyone suffering from a contagious disease
and people with open sores or wounds should not use a floatation tank. Small cuts
and abrasions will only burn a bit in the beginning. People suffering with epilepsy
or a disturbed mental system should only float under supervision. Also, patients
with severe heart problems should avoid this therapy Q:
One can often find reddish deposits at the bottom of the container of the concentrated
Himalayan Crystal Salt™ Sole solution. What is this? A:
Himalayan Crystal Salt™ is a natural product and subject to changes in concentration
of its elements held within the crystalline structure. Not all minerals are represented
in a 100% ional/colloidal form. These deposits represent minerals that were not
included in the geometric matrix of the salt crystal. These minerals are in an
inorganic form which fall to the bottom of the container when the salt crystal
dissolves. The deposits are totally harmless. Q:
Can I use a higher concentration Himalayan Crystal Salt™ Sole solution than
1% for frequent hand and foot bathing? A:
Yes, you can. However, if there are open wounds, one should always prepare a fresh
solution. It’s also possible to warm it to body temperature, 98.6 F. Q:
Is my daily sole intake dependent on my body weight? A:
The recommended one teaspoon of sole solution per day is a general guideline for
adults which can be adjusted a bit according to ones own feeling. It’s not
a question of “more is better,” but rather the intake of the frequency
pattern of the sole that is important. One drop of the sole would be sufficient.
With the teaspoon, you will also cover all the necessary minerals and trace elements.
For children, a few drops are sufficient. Q:
Can I also take the one teaspoon of Himalayan Crystal Salt™ Sole concentrate
undiluted, without adding it to a glass of water? A:
Yes, you can also take one teaspoon of the concentrated sole undiluted. However,
you should drink a glass of water directly after taking the concentrated sole.
Q: Can the Himalayan Crystal Salt™
also be given to animals? A: Just as
with humans, the natural crystal salt will have its positive effect on the animal
body. If you put a few drops into the food, it will increase the vitality and
strengthen the immune system of your pet or animal. Q:
Can I use the Himalayan Crystal Salt™ Sole therapy along with my fasting?
A: The Himalayan Crystal Salt™ Sole therapy
is a good complement to fasting. It helps to eliminate the toxins and also provides
vitality and support to the body as it labors to rid itself of toxins. Just be
sure to drink sufficient amounts of water while fasting. Q:
Does coffee have a negative impact on the Himalayan Crystal Salt™ Sole therapy?
A: One of the primary benefits of drinking the
Himalayan Crystal Salt™ Sole in the morning is the balancing of the body’s
pH level. Coffee is very acidic and a known diuretic. By drinking coffee in the
morning you will partly cancel out the benefit of the Sole. Every body has a different
disposition and tolerates poisons more or less. Everyone has to make their own
decision as to how they treat their body. Q:
Can I drink the Himalayan Crystal Salt™ Sole in the evening instead of in
the morning? A: The benefits of the
Sole therapy are realized best when taken on an empty stomach. You can also do
the Sole therapy in the evening but you should keep this rhythm as the body maintains
the frequency pattern of the salt for 24 hours. Q:
I have very severe vericouse veins. My doctor has told me to avoid warm bathing.
Does this also apply to crystal salt bathing? A:
By all means, you should adhere to your doctor’s recommendation. The reason
for this lies in the vascular expansion due to the warm temperature of the water.
This is also the case with a crystal salt bath Q:
Which pH factor should a good drinking water possess? A:
The pH factor should be close to neutral (7). Any pH between 6.5 and 7.5 is good.
Remember, 1 is very acidic and 14 is extremely alkaline. Q:
Does an acrylic salt mill harm the quality of the salt? A:
Only salt mills and grinders having metal grinding mechanisms will cause a reaction
with the salt. Ceramic mills and grinders are recommended. Q:
Is the Salt anti-allergenic and homeopathic and what natural treatments are they
used for? A: Yes, our products are
the purest salts on earth. Recommended and used by Natural Health practitioners
for natural treatment of allergies, asthma, skin conditions, breathing better
& sleeping better. They are used for color therapies, light therapies, Feng
Shui to focus energy and cleanse the space. Bioenergetics’ practitioners
recommend them to clients. Our Original Himalayan Crystal Salts are used by Raw
Food, Organic and Holistic Chefs and restuarants around the World. Q:
Do you offer bulk ordering/wholesale?
A:
Yes, we can accomodate any size order and we offer bulk pricing for business.
See our wholesale page and contact us for the password to order online or by phone.
Q: Do you have a location where I can
see the products?
A: Yes, we have
a showroom in Skokie and several locations throughout the United States where
you can find our beautiful, premium Natural Salt Lamps. Please contact us for
more information. Q: Shipping Rates
A: $8.95 flat rate shipping is
for the 48 USA states only. Alaska, Hawaii and International does not apply. Shipping
FAQ's Q: Do you only ship by UPS
ground? A: We have an account with
UPS, and so are able to offer you better shipping rates for the 48 US States and
Canada. The US Post office is used for Hawaii and Alaska Q:
After I order, when can I expect my products? A:
Orders get shipped from 1-3 business days. Once shipped, expect a delivery time
of 2-5 business days for most products depending on your location in relation
to Illinois. We will notify you of any delayed shipments. Q:
Do I get a tracking number? A: Yes,
you will get instant UPS tracking numbers by email once your order has shipped.
Q: Are shipments insured? A:
All shipments are insured. We do take excellent care to package your order. In
the outside chance your shipment arrives damaged, please let us know immediately
with an email or a phone call. Ordering
FAQ'sQ: Is your website
secure? A: Please be assured our shopping
cart and payment gateway authorize.net is encrypted with 128-bit SSL encryption
- your data is secured and never stores on our server. We do not recieve or store
any credit card numbers. This is done by our payment gateway. Q:
I don't have a credit card, what can I do? A:
You can place an order by email or phone, we will hold it until money order, cashiers
check is received; or you may call and arrange to pick up your order and pay with
money order or cash. Q: What forms of
payment do you accept? A: Visa, MasterCard,
Discover, American Express and Paypal. Q:
Do you have a refund policy? A: Solay
Wellness DBA Natural Salt Lamps offers a 90-day 100% Satisfaction Guarantee, No
questions asked. The price of the item will be refunded minus shipping and a 10%
restocking fee.
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