Our Policies

Customer Satisfaction Policy

Our first priority is customer satisfaction. We constantly strive to give you quick; easy, stress-free shopping that respects your precious time. It is our mission to achieve the best shopping experience for you, and satisfy all customers with our excellent high quality natural salt wellness products. To that end, we will do everything that we can to ensure that you are happy with your purchase. Typically this customer satisfaction happens naturally, since we sell great products, choose outstanding prices, ship orders promptly, and respond to questions quickly. This policy is your assurance -- and our commitment -- that if any issue comes up, we will do our best to resolve it to your satisfaction.

Privacy and Security Policy

We realize that making purchases on any Web site requires trust on your part. We value your trust highly, and pledge to you, our customer, that we are committed to ensuring the privacy of your personal information, and will use any information you give to us in a responsible manner. You are very important to us, and we are dedicated to providing you with a safe and secure online experience.

We respect your privacy. Your data will not be given or sold to any third party.

Your online orders are transmitted to us using secure technology, and processed on our secure Web site. In addition, we do not store your credit card information online, so there is never a chance of thieves ever getting to your sensitive financial information. We are serious about data safety and privacy.

Payment Policy

We accept VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER, MONEY ORDERS, CASHIERS CHECKS.

Warrantee Policy

All our salt lamps come with a unlimited guarantee against defects in manufacturer's materials and workmanship.

If a defect should arise, contact us and we will arrange for replacement of the item.

The Salin device has a 1 year manufacturers warrantee.

Refund Policy

Most products have a 90 day "no-questions-asked" money back guarantee. You can return the product for any reason.

The salt pipe once opened cannot be returned.

Sorry, there is no refund for shipping and handling costs.

A 10% handling fee will be deducted for returned merchandise.

Shipping Policy

$8.95 flat rate shipping is for the 48 USA states only. Alaska, Hawaii and International does not apply. We ship usually within 1-3 working days or after payment is received. Your products will come from Skokie, IL. We use UPS ground service or US mail. Expedited service is available. Please email or call for shipping totals if outside the 48 States. Back ordered items will be notified of immediatly.

International Orders

We do serve the international market . Email us and our international distributers will get back to you shortly.

Legal Notices and Disclaimers

All information is for educational purposes only and does not intend to diagnosis, treat or replace the advice of a qualified health care provider. Always seek qualified medical advice.

Questions?

Call us! You can reach us at 1-866-497-0274 or local at 312-224-2710.